Microsoft Dynamics GP has long been the center of controversy in this sector of the industry. Advocates say that you won’t find a more robust solution anywhere in the industry. Critics argue that the architecture taken from the “Great Plains” system is far too outdated. They also mention that it had some inherent flaws from the start. We want to discuss it for you in-depth from both angles.
The biggest complaint is that the price for buying a system from Microsoft Dynamics GP partners can be rather significant. Indeed the prices can range anywhere between $20,000-250,000 USD. This particular reason does in fact make it completely useless for those without significant resources. There are also additional costs for support calls and more.
This negative is offset by the fact that Microsoft Dynamics GP is one of the most complete solutions for large companies. With an incredibly robust system it can be altered to fit everything from overseas customers to massive inventory checking.
Integration is another major complaint for Microsoft Dynamics GP customers. It integrates very well with other Microsoft systems. However in a real world not every company just has Microsoft systems. You may have multiple different systems, even multiple packages from Microsoft, that you must make work together in order to have the whole thing run. This can be a serious headache if you do not have someone with serious skills that can handle such a monolithic task.
Back to the positives Microsoft Dynamics GP is also extremely strong for high volumes of information. A system is of no use if it can break down every week when the information gets too hard to handle. Many of these packages also come with major hardware that is designed to take the insane stresses that big business can place on it. This also helps keep your data secure as it can be very easy to lose information with some systems.
One massive negative for Microsoft Dynamics GP, perhaps the biggest one, is that there is no native CRM system. Other versions have CRM systems built in or are CRM systems themselves. This program is also notoriously difficult to integrate with other CRM systems of any kind. Integration can be quite an annoying task requiring serious skills. In these times having a CRM with a very large company is practically an essential. Not having this very basic feature lends some credence to critics who claim the core code is outdated.
So after hearing all of these different points, what do you think? It is a highly competitive market and you need to do the research yourself rather than just taking our word. Make sure you compare each type of package and find out just how much your company needs. You may find that another Microsoft Dynamics package would work much better for you. Look through each partner and decide whether they truly have your best interests at heart. Finally, tell us about your own experiences when you have finally chosen a Dynamics system.